FAQs

How can I book a property?

You may contact us via the online contact form or directly via phone or e-mail.

Do we have to pay a security deposit?

A security deposit of €200 is to be paid upon arrival in cash or to be transferred via bank wire in advance. The security deposit will be refunded upon departure.

Is a refund possible?

No.

Will the apartment be cleaned?

Yes. A professional cleaning service will be performed every week in all areas of the apartment. In addition, bed linen with be changed every 14 days.

What time is check-in and check-out?

Check-in & Check-out can be arranged individually. Please contact us for special requests.

Is smoking allowed in Apartment?

Smoking is not permitted in our properties. You are welcome to make use of outside areas, such as the patio or balcony.

Are pets allowed?

In consideration of people with allergies, taking pets into the building is not permitted.

Do you offer apartments suitable for people with various allergies.

The apartments are NOT allergy-free certified.

You could not find your question?

Please contact us directly for additional information.

Phone: +49 (0)151 226 60 419

E-Mail: info@bonsoir-estates.com